Customer Support Expert

Reno, Nevada, United States Part-time

We are a rapidly growing cycling company that produces subscription-based software with the intent of making cyclists and triathletes faster on their bikes! The demand for customer support is increasing with our growing number of subscribers. Thus, we aim to expand our customer-support team.

 

What does a TR Customer Support Expert do?

  • Interact with customers (and potential customers) who are seeking help and information regarding our software and the devices with which our software interacts
  1. Most interaction is through email via a cloud-based, customer service platform (as to avoid bombardment of your own email account).
  2. Some interaction is through online video chats or phone calls when necessary or requested.
  • Create and update support-related documentation on our website as needed
  • Monitor our social media facets for support-related questions and respond accordingly
  • Test new software prior to its public release

 

What we’re looking for in a Customer Support Expert

  • Locally based in Reno, Nevada
  • Good Writing Skills
  1. Not only are we looking for someone who can express themselves by writing clearly and accurately, but someone who can do so in a friendly, warm tone. We’re a friendly and laid-back company, and we want to convey this through our support!
  • Technical Competence
  1. General knowledge of computers and operating systems (The more tech-minded our experts are, the better. After all, we are a tech company!)
  2. Typing proficiency
  • Critical Thinking Skills
  1. Many questions or problems customers submit are not necessarily straightforward. Our customer support experts must be able to employ some higher-level thinking skills when addressing certain issues.
  • Patience
  1. Remain calm with difficult or upset customers
  2. Take the time and care to thoroughly work through problems
  • Teamwork Skills
  1. Work with other support experts to solve problems and update each other about solutions

 

Hours & Wage

We’re looking for part-time employees who can devote 20 hours per week.

Support experts are compensated $12 an hour during a one-month long probationary period. After the first month, if both TrainerRoad and you decide it's a good fit, we'll give you the title of Customer Support Expert and $16/hour. 

Support experts’ hours are flexible! We like to have a set schedule for a few months at a time, but we do our best to work around whatever else our experts have in their lives.

We have subscribers around the globe, so being able to work early or late at night is more than fine with us!

 

Start Date

We'll be holding a new-hire training on September 1st and September 2nd, 2018. Of course, these training hours will be paid!

Once the inital training is complete, new hires are welcome to start working on September 3rd, but actual first-day dates will vary depending on individual schedules. 

 

FAQs

Do I have to be a cyclist to apply?

Nope! Of course, you’ll have to learn a few things about cycling and the anatomy of a bike if you’re not, but not everyone in our company is a cyclist.

 

Where is the TrainerRoad office?

Our office is located in South Reno near Interstate 580.

 

in addition to your résumé, please include a cover letter that explains why you think you would be a good Customer Support Expert. No need to stress about it! Keep it short and sweet (for your sake and mine :) ).

 

 

Apply for this opening at http://trainerroad.recruiterbox.com/jobs/fk0a54?apply=true